Frequently Asked Questions

Everything you need to know about Onetouch AI

Onetouch AI is an AI-powered executive assistant that handles your phone calls, emails, scheduling, and administrative tasks 24/7. Think of it as having a professional assistant who never sleeps, never takes breaks, and always represents your business professionally.
When someone calls your business number, our AI assistant answers with a professional, human-like voice. It can take detailed messages, schedule appointments in your calendar, answer frequently asked questions about your business, qualify leads, and transfer urgent calls directly to you. The AI is trained on your specific business information and sounds completely natural.
Absolutely! Our AI is specifically designed for professional business communication. It's been trained on millions of business conversations and follows professional etiquette. You can customize scripts, greetings, and responses to match your brand voice. Many clients report that callers can't tell they're speaking with an AI.
Onetouch AI reads, categorizes, and responds to your emails based on your preferences. It can handle routine inquiries, schedule meetings, send follow-ups, and flag important emails for your personal attention. You maintain full control over what gets automated and what requires your personal touch.
The AI integrates with your calendar (Google Calendar, Outlook, etc.) and can schedule appointments in real-time during phone calls or via email. It knows your availability, can suggest meeting times, send calendar invites, and even handle rescheduling requests. It can also buffer time between meetings and block out your personal time.
The AI is smart enough to recognize when a call needs your personal attention. You can set up rules for when calls should be transferred to you immediately (like existing clients, family members, or urgent keywords). For non-urgent matters, the AI takes detailed messages and can even schedule callback appointments.
We offer four pricing tiers: Starter ($49/month), Professional ($149/month), Business ($399/month), and Enterprise (custom pricing). All plans include a 14-day free trial. Most small businesses find the Professional plan perfect for their needs.
Yes, we offer a genuine 14-day free trial with no credit card required upfront. You get full access to test all features. The only 'catch' is that we're confident you'll love the service so much you'll want to continue after the trial!
Most clients are up and running within 24-48 hours. Our onboarding team helps you set up your phone number, customize your AI assistant, integrate with your calendar and email, and train the system on your business specifics. We handle the technical stuff so you don't have to.
We integrate with all major platforms including Google Workspace, Microsoft 365, Salesforce, HubSpot, Zoom, Teams, Calendly, and many more. If you use a specific tool, chances are we can integrate with it. Enterprise clients can request custom integrations.
Security is our top priority. We're SOC 2 Type II compliant, use enterprise-grade encryption, and follow strict data protection protocols. Your data is never shared with third parties, and you maintain complete ownership. We also offer HIPAA compliance for healthcare professionals.
The AI is designed to gracefully handle unknown situations. It will politely take a detailed message, gather contact information, and ensure you're notified immediately. Over time, you can train the AI on new scenarios, making it smarter and more capable.
Yes! You can customize the AI's voice, tone, greetings, and responses to match your brand personality. Whether you want formal and corporate or friendly and casual, the AI adapts to your style. You can even upload specific scripts for common scenarios.
We'll never cut off your service mid-month. If you exceed your plan limits, we'll notify you and you can easily upgrade. For occasional overages, we offer reasonable per-call rates. We want to grow with your business, not limit it.
Both! We can provide you with new local or toll-free numbers, or we can port your existing business number to our system. Many clients prefer to keep their established number that customers already know.
Billing is simple and transparent. You're charged monthly or annually (with a discount for annual plans). No hidden fees, no setup costs, no long-term contracts. You can upgrade, downgrade, or cancel anytime.
All plans include comprehensive support. Starter plans get email support, Professional plans get priority chat support, Business plans get phone support, and Enterprise clients get a dedicated account manager. We also provide extensive documentation and video tutorials.
Currently, our AI operates primarily in English with natural, professional communication. We're actively developing Spanish, French, and other language capabilities. Enterprise clients can request priority access to new language features.
We offer a 30-day money-back guarantee. If you're not completely satisfied with Onetouch AI for any reason, just contact us within 30 days of your first payment for a full refund. No questions asked.
Voicemail is passive and often ignored by callers. Onetouch AI actively engages with callers, answers their questions, schedules appointments, and ensures no opportunity is missed. It's the difference between a closed door and a professional receptionist.
Onetouch AI works across virtually all industries - from real estate and healthcare to consulting and e-commerce. The AI learns your industry-specific terminology and processes. We have clients in law, medicine, coaching, retail, and dozens of other fields.
You have full control through our user-friendly dashboard. Update greetings, modify schedules, add new team members, or change call routing rules anytime. For complex changes, our support team is always ready to help.
Yes! All plans include detailed analytics showing call volume, response times, appointment bookings, email metrics, and more. You'll see exactly how Onetouch AI is helping your business and where opportunities exist.
You can cancel anytime with no penalties or fees. Your service continues until the end of your current billing period. We'll even help you export your data if needed. We're confident in our service, so we never lock you into long-term contracts.
If you're missing calls, drowning in emails, spending too much time on scheduling, or feeling overwhelmed by administrative tasks, Onetouch AI is perfect for you. The 14-day free trial lets you experience the benefits risk-free. Most clients see immediate improvements in their productivity and stress levels.

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